eFax® FAQs

eFax® FAQs

 How do I send a fax?

Sending a fax with eFax® is easy! Choose from any of the following options convenient for you.

Email

In the "TO" field where you normally type in the email address, enter in the fax number you wish to fax followed by @efaxsendeu.eu (the numbers get entered in internationally). For example if you are faxing to 02079002622, you would enter in 442079002622@efaxsendeu.eu (note the 0 always gets dropped). If you wish to attach a document, click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just put in the main body of the email {nocoverpage}, then click send. PLEASE NOTE: In order to send to NGN (non- geographical) number you will need to use the email option to send. Sending to this type of numbers is more expensive and can consume your gift credit in the free trial period quicker. For more information on send rates, click here: https://www.efax.co.uk/signup/pricing.

eFax Online Account

Log onto www.efax.com with your eFax number and eFax pin, click send faxes and fill out the fields required or the ones you wish to use. If you wish to attach a word document, pdf, jpeg etc. click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just uncheck the include cover page box, then click send.

eFax Mobile App

Open the eFax mobile App, click on send faxes, enter the number you wish to send to along with filling out the fields required or the ones you wish to use. If you wish to attach a document click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just click on cover page option and choose off, then click send.

 How do I login?

To login to your eFax® online account you must enter your eFax® login and PIN into the fields provided. Your eFax® login is your eFax® number in international format.

For example:

If you have a UK eFax® number of +44 (0)20 3147 4872, you would enter 442031474872

If you have an Irish eFax® number of +353 (0)1 656 4909, you would enter 35316564909

If you have a US eFax® number of +1 323 817 3207, you would enter 13238173207

 

Alternatively, you can contact our Customer Support on 0800 689 2050.

 What is included in the free trial?

The eFax® free trial gives you all the benefits of a full eFax® customer. You can send and receive faxes immediately via email, desktop or smartphone app - available for both iOS and Android. You can also take advantage of our full set of eFax® features: large file sharing and send files up to 3GB, digital signature, cloud storage, tagging faxes, voice mail and enhanced security. eFax is more than just faxing!

 How can I check my invoices?

To check your invoices please log into your account online, once logged in, click on ''view faxes'' and on the left hand side you will be able to see a folder called Invoices. Click on this folder and you will see the list of invoices available from the moment when you sign up for the service. If you wish to have invoices sent to your email please click on update account, click the billing tab and select the option to have these sent to your email, to disable going them going to your email, simply select view billing statements online.

 Can I move my fax number to you?

Absolutely, and the great news is it’s free to move your number to eFax unlike other providers who will charge you. To talk about moving your existing number over to us, give us a call on +44800 0232822 and one of our sales advisors will help you with all the details, all you need is to provide us a letter of authority giving us permission and the last invoice from your current provider, we will then do the rest for you.

 How do I send the large file?

Sending a large file is simple and so convenient to use when your email account restricts you from sending large attachments. With large file share you can send multiple attachments (documents, presentations, videos, audio, pictures etc.), the total size you can send is an amazing 3GB (3000MB), whereas most email accounts will only allow you to send a maximum of 20MB.

To send a large file please login into your eFax account, once logged in click on “Send Large File” down in the bottom right hand corner and fill in the required fields. In the field SENDER: type your name so the person receiving knows it’s from you, in the field TO: type the email address where you wish to send the file. Both the subject and message fields are optional for you to fill out, once completed all you need to then do is click on upload file and attach the file you wish to send.

To attach more than one file, repeat the same steps. Once your files are uploaded you are nearly done, if you wish to be notified once the person at the other end has downloaded the files you’ve sent them you can click “Notify Upon Download”, this will allow you know the person has downloaded the files at the other end. If you are happy and have everything completed and attached, all you need to do is click on send. To watch our YouTube tutorial please click here

 How do I sign faxes?

To start signing and using your electronic signature you will firstly need to login into your eFax account. Once logged in you can add the signature by uploading a picture of it through the ‘Upload’ option or by faxing it to yourself. You can open the file with the signature and crop it according to your needs and then save it. When you wish to sign a document, you simply just need to select it from your inbox and click the option ‘Sign’ at the top, then drag and drop your signature into the desired place. To watch our YouTube tutorial video please click here

 How secure is eFax®?

eFax® implement appropriate technical and organisational security measures to protect your data. For added protection, the eFax Enhanced Security encryption technology provides maximum security for all your important and confidential faxes. Your faxes will be available to you over a secure connection with 256-bit encryption - a higher level of security than receiving faxes via email, when a fax is sent to you, you’ll be notified via email that a fax is waiting, just log in your eFax account online and you can view your fax.

 What is the difference between fax and eFax®?

There are a number of differences between a physical fax machine and eFax - the main ones are, security, convenience, cost and mobility. With a conventional fax machine you are stuck to one location, have costs and overheads for paper, toner and line rental - with eFax you just pay for your subscription so you can save money and use no paper to help save the environment and also help reduce storage of paper building up. Physical fax machines are vulnerable to security hacks, whereas electronic faxing is encrypted for received faxes. Convenience and mobility allows you to send and receive faxes anywhere with an internet connection, you can send and receive via your email, online account or the eFax mobile app.

With eFax you also have a lot more great services included such as large file share option to send large attachments to customers, clients, friends or colleagues when you email service restricts you - you can send up to 3GB in size, think about sending a power point that is 20MB, your email provider probably won’t let you - using our free large file feature you can email this from us to whomever you want! eFax digital signature is also a great feature we include and provide to you within your subscription, you can upload your signature then drag and drop this to documents to fax or email back to whomever you need to send these to (saves you valuable time versus printing, signing, scanning then sending) we cut the time down for you and make your life easier - sign as you go.

 Can I send/receive a fax on more than one email account?

You will be happy to hear the answer is yes. You can have up to 5 email addresses for each eFax® number you own, meaning you can have 5 email addresses for receiving and 5 email addresses for sending.

 How do I update my payment details?

To update your billing information, login onto your eFax® online account, click on the Update Account tab and go to the Billing option. Once here, you just need to click on the edit button and start entering your new details.

 How I can distinguish if my invoice shows a credit or an outstanding payment?

From time to time your account might be in credit, this might be due to an overpayment you’ve made or an adjustment we’ve done for a special offer or discount on your account. If so, this amount will show on your invoice in the billing summary section under “payments” and on the right hand side you will see the amount total with a minus sign beside it, which indicates it is a credit. For example: GBP £ - 11.00.

 How I can reactivate my eFax® account?

To reactivate your account please call our sales team on Freephone 08000232822

 How do I check the cost per page?

Depending on the destination and number type you are faxing to the cost per page may differ, the rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) may apply to all charges depending on your country of residence. The cost can be checked here: https://www.efax.co.uk/signup/pricing.

 How I can cancel my eFax® account?

To close your account we do require you to call us to verify some details and security information before closure. Please call our dedicated loyalty team on the number below and they will look after your request. +442039497354. NOTE: Your account will remain active until your cancellation request has been confirmed.

How To Use eFax®

 How I send a fax?

Sending a fax with eFax® is easy! Choose from any of the following options convenient for you.

Email

Log on to your email account that you registered and create a new message. In the "TO" field where you normally type in the email address, enter in the fax number you wish to fax followed by @efaxsendeu.eu (the numbers get entered in internationally). For example if you are faxing to 02079002622, you would enter in 442079002622@efaxsendeu.eu (note the 0 always gets dropped). If you wish to attach a document, click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just put in the main body of the email {nocoverpage}, then click send. PLEASE NOTE: In order to send to NGN (non- geographical) number you will need to use the email option to send. Sending to this type of numbers is more expensive and can consume your gift credit in the free trial period quicker. For more information on send rates, click here: https://www.efax.co.uk/signup/pricing.

eFax Online Account

Log onto www.efax.com with your eFax number and eFax pin, click send faxes and fill out the fields required or the ones you wish to use. If you wish to attach a word document, pdf, jpeg etc. click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just uncheck the include cover page box, then click send.

eFax Mobile App

Open the eFax mobile App, click on send faxes, enter the number you wish to send to along with filling out the fields required or the ones you wish to use. If you wish to attach a document click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just click on cover page option and choose off, then click send.

 How Do I receive a fax?

Receiving a fax with eFax® is easy! Choose from any of the following options convenient for you.

Email

When a fax is sent to your number you will receive a notification in your email account to say a fax has been received. Once you open the email there will be an attachment to click on. Click on the attachment to open your fax (this will display the fax that has been sent to you).

eFax Online Account

Simply log onto www.eFax.com and sign into your account with your eFax number and eFax pin. Click on view faxes, then, click on your inbox and open the fax you wish to view by double clicking it.

eFax Mobile App

Open the eFax App on your smartphone, click on view faxes and click on the fax you wish to view. If you have not downloaded the eFax App yet, go to your App store on your smartphone and search for eFax and download. Once downloaded open the App and enter your eFax number and eFax pin.

 How I send a large file?

Sending a large file is simple and so convenient to use when your email account restricts you from sending large attachments. With large file share you can send multiple attachments (documents, presentations, videos, audio, pictures etc.), the total size you can send is an amazing 3GB (3000MB), whereas most email accounts will only allow you to send a maximum of 20MB.

To send a large file please login into your eFax account, once logged in click on “Send Large File” down in the bottom right hand corner and fill in the required fields. In the field SENDER: type your name so the person receiving knows it’s from you, in the field TO: type the email address where you wish to send the file. Both the subject and message fields are optional for you to fill out, once completed all you need to then do is click on upload file and attach the file you wish to send.

To attach more than one file, repeat the same steps. Once your files are uploaded you are nearly done, if you wish to be notified once the person at the other end has downloaded the files you’ve sent them you can click “Notify Upon Download”, this will allow you know the person has downloaded the files at the other end. If you are happy and have everything completed and attached, all you need to do is click on send. To watch our YouTube tutorial please click here

 How I can use the digital signature?

To start signing and using your electronic signature you will firstly need to login into your eFax account. Once logged in you can add the signature by uploading a picture of it through the ‘Upload’ option or by faxing it to yourself. You can open the file with the signature and crop it according to your needs and then save it. When you wish to sign a document, you simply just need to select it from your inbox and click the option ‘Sign’ at the top, then drag and drop your signature into the desired place. To watch our YouTube tutorial video please click here

 What it is displayed when I send a fax?

When you send a fax your recipient will see your CSID (Caller Station Identification), by default your own eFax® number is displayed here. You can edit what your recipients see by amending it in the 'Update Account' section on your online account, under Preferences and Send Fax CSID. If you have multiple fax numbers you can have the CSID as your company name.

 Where I can download the app?

The eFax® mobile app can be downloaded from app store on your phone, search for eFax and download. Once downloaded open the App and enter your eFax number and eFax pin.

 Can I add others in my account to send and receive faxes?

Yes, you are able to add others to both your send and receive. You can add up to 5 email addresses for each eFax® number you own. You can have 5 email addresses for receiving and 5 email addresses for sending.

 How do I tag faxes?

To start tagging, login into your account online and click view faxes. Select the file you wish to tag. Then add the tag and save it from the right-hand panel. Once saved, you can search for the tagged file from the left-hand side panel using the search bar.

 How do I upload files?

When you log in to your online account click ‘view faxes’, you will have the option to click upload a file. Click it and select the file(s) you wish to upload (PDF or TIFF).

 What is the cost for receiving one page with eFax®?

The initial faxes that you receive to your eFax® number each month are completely free based on your plan. See how many free inbound pages are included in your eFax® package: by visiting https://www.efax.co.uk/signup/pricing

 What is the cost for sending one page with eFax®?

Depending on the destination and number type you are faxing to the cost per page may differ, the rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) may apply to all charges depending on your country of residence. The cost can be checked here: https://www.efax.co.uk/signup/pricing

 What type of files do we support?

eFax supports sending for all of the major file types, for receiving faxes you can have these in either PDF, TIFF or EFX (by default they are received in PDF),

 How do I access my faxes?

To access your faxes you can choose from any of the following options convenient for you.

Email

When a fax is sent to your number you will receive a notification in your email account to say a fax has been received. Once you open the email there will be an attachment to click on. Click on the attachment to open your fax (this will display the fax that has been sent to you).

eFax Online Account

Simply log onto www.eFax.com and sign into your account with your eFax number and eFax pin. Click on view faxes, then, click on your inbox and open the fax you wish to view by double clicking it.

eFax Mobile App

Open the eFax App on your smartphone, click on view faxes and click on the fax you wish to view. If you have not downloaded the eFax App yet, go to your App store on your smartphone and search for eFax and download. Once downloaded open the App and enter your eFax number and eFax pin.

 How do I enable/disable the voice mail feature for eFax®?

In order to enable/disable the Voice Mail you will need to contact our customer support team.

What is eFax® and How It Works

 What is eFax®?

eFax® is the world leader in online faxing, offering a fast, reliable fax service to customers around the world. eFax® lets you send and receive faxes via email, desktop or mobile app - available for both iOS and Android.

With no need for an extra fax line or a fax machine, businesses of all industries are saving money with eFax®. Imagine the savings – no toner, no phone bills and no repair costs. And with eFax®Cloud Storage, you don’t have to worry about losing a fax again.

Tired of printing out documents just to sign them? eFax® has the answer. With Electronic Signature, eFax® lets you save your signature and upload it to your account. You can use it at any time, for any document – no printing required.


As an eFax® customer, you get also avail of our full suite of Document Management Features:

  • Electronic Signature
  • Online Cloud Storage
  • Large File Sharing
  • Searchable Faxing

eFax® is the most efficient way to receive and send faxes. As someone who travels 75% of the work week, I can still get all my faxes as they come in, and send out things whenever necessary from wherever I am. I can add my signature, store faxes, and view them on line.

It is a GREAT service.

Mark Smith, Coromega

Get an eFax® account today

 What is included in the eFax® free trial?

The eFax® free trial gives you all the benefits of a full eFax® customer, risk free. You can send and receive faxes immediately via email, desktop or smartphone app - available for both iOS and Android. You can also take advantage of our full set of eFax® Document Management features.

Don't want to pay for a full eFax® membership? Cancel before your trial is over and we won’t charge you a thing.

Start your eFax® free trial today

NOTE: The free trial includes FREE sending and receiving of faxes within the limits stated in your offer.

 How can I sign up for an eFax® account?

When you click on the signup button, you’ll be asked to choose your free eFax® number. Fill in the rest of the information on the form and your account is all set up. If you want to get more than one eFax® number, contact our sales team at +44 20 3147 4872.

 When can I send and receive faxes?

Once you have signed up for your eFax® account, you will be able to start sending and receiving faxes immediately.


Anya Curry, Ambidextrous Services

"eFax has allowed me as a small business owner to control costs as well as stand next to major corporations".

Get an eFax® account now

 Can anyone send me a fax or do they have to be an eFax® customer?

Anyone can send you a fax. An eFax® number works just like a normal fax number. Your callers will never know the difference.

Get an eFax® account and start saving today

 Will l get my own fax number?

Your eFax® will assign you a fax number solely for your use. Once you've signed up, you can use this number as you would a regular fax number.

Get your own personal eFax® fax number now

 Can I have more than one eFax® number?

Yes, you can get up to 10 numbers with your eFax® account.

Want more than ten numbers? Ask our Sales Team about our eFax® Corporate solution. Visit our Corporate section for more details or alternatively call our Corporate Sales team today on +44 20 3147 4872

 How do I send faxes via app?

Download our free app for iOS or Android. Once you've signed up for an account, you can send faxes directly from the app. You’ll also have the opportunity to use the full range of eFax® features.

Want to send and receive faxes via email? Just register the email on your smartphone or tablet to your eFax® account. It’s that easy!

 Can I receive a fax on more than one email account?

Yes. eFax® lets lets register up to five email addresses on your account.

 Are my faxes private with eFax®?

Online faxing is much more secure than faxing with an office (or public) fax machine. When you receive a fax, eFax®, will send you a notification email that contains a unique URL. Click on this URL and you will be taken to the eFax® My Account login over a Secure Sockets Layer (SSL) connection. Log in to eFax® My Account and your fax is ready to be viewed. It's simple, secure, and convenient.

NOTE: The eFax® Enhanced Security encryption technology provides maximum security for your faxes; however, you will not be able to receive faxes directly by email. Instead, you'll receive a notification of new faxes by email, but to view the fax you'll need to log in to your eFax® My Account.

eFax® Document Management Features

 What is eFax® Message Centre?

Located in your eFax® online account, the Message Centre is an online mailbox that lets you access your faxes anywhere you have a connection to the internet. In eFax® Message Centre; you can store an unlimited number of documents, sign faxes with your electronic signature, share large files up to 1GB and even use searchable faxing to find faxes easily.

Sign up for an eFax® account today

 What is eFax® Electronic Signature?

eFax® Electronic Signature will change the way you sign documents. You will never have to print out a document just to sign it again.

Create an electronic version of your own signature and save it in your eFax® account. Your signature will be available for use wherever, whenever. Simply receive it, sign it and resend it.

You can sign faxes from your eFax® online account or from our FREE eFax® app for iOS or Android.

Sign up for eFax® and start digitally signing today

 What is eFax® Large File Sharing?

A unique feature to eFax® is Large File Sharing which allows you to send large files of up to 3GB, without resulting in bounced or blocked email. Large File Sharing is a great way to share large files such as high resolution images, large presentations, even videos.

Sign up for eFax® and start sharing large files today

 What is eFax® Cloud Storage?

With eFax® Cloud Storage you will never lose an important fax again.

Each fax you send and receive is stored in the cloud for the life of your eFax® account. Together with searchable faxing; storing, searching and archiving faxes will never be a hassle again.

Sign up for eFax® today

 What is eFax® Searchable Faxing?

Each time you receive a fax, eFax® scans your fax and identifies certain keywords. We will then index those keywords, allowing you to search for specific fax content. You don’t need to do anything to index your faxes. They are indexed automatically upon arrival and should be available for search within minutes of receipt.

The following parts of your incoming fax will be scanned and indexed:

  • Fax Headers (To, From, Date, Subject, Caller ID)
  • Fax Attachments (Cover Page and Body)

You can also apply custom keyword tags to your faxes for easy searching. All of these indexed keywords and custom tags are available in our FREE eFax® app too.

Get an eFax® account now

 What is the eFax® app for Microsoft Word?

The eFax® app for Word gives you the freedom to manage your business documents and is an essential business tool for all professionals. The eFax® app for Word allows you to easily and conveniently send fax documents without leaving Word. Simply download the FREE eFax® app and start faxing the Word document you have right in front of you.

No longer tied to their office printer or fax machine, Word users can send business critical faxes -- contracts that close deals, POs that stock the shelves or invoices that trigger payments -- while on the move. Activities that were once limited to the office and to business hours are now done around the clock and via the cloud.

Sign up for an eFax® account today

eFax® My Account Settings

 How do I login in my online account?

To login to your eFax® online account you must enter your eFax® login and PIN into the fields provided. Your eFax® login is your eFax® number in international format.

For example:

If you have a UK eFax® number of +44 (0)20 3147 4872, you would enter 442031474872

If you have an Irish eFax® number of +353 (0)1 656 4909, you would enter 35316564909

If you have a US eFax® number of +1 323 817 3207, you would enter 13238173207

 How can I change my password?

To update your password, login into your eFax account online, click on 'Update Account' then 'Profile' and 'edit' Pin.

 How can I update my personal details?

To update personal details, login into your eFax account online, click on 'Update Account' then 'Profile' and 'edit' Name, Contact.

 How can I update the email address for receiving the invoices?

Your billing email address is the same as your contact email address. To edit this login into your eFax account online, click on 'Update Account' then 'Profile' and 'edit' Contact Email address to whichever email you wish.

 How can I update the email addresses for receiving and sending faxes?

To edit these, login into your eFax account online, click on 'Update Account' then 'Profile' and 'Preferences'. You can then edit Send and Receive Emil addresses.

 How can I update the card details?

To update your billing information login into your eFax account online, click 'Update Account' then 'Billing' and edit your Card details. Should you wish to change your billing method of payment to Direct Debit or BACS please call our customer support team.

 How can I check my monthly usage?

To check your usage, login into your eFax account online, click on 'Update Account' then 'Usage'. You can then either pick 'Received Faxes' or 'Sent Faxes' and click on 'Activity Log' to view your usage logs. Here you can customize the dates between which you would like to view your usage for. Once completed click on Go and Export which will download the file for you into either .CSV/EXCEL/WORD format

 How can I check my faxes online?

To view your faxes online, login into your eFax account online. Click on 'View Faxes'. After this, on the left hand side you can select either “Inbox” or 'Sent' Faxes which will show your received and sent faxes respectively.

 How can I check my invoices online?

To check your invoices please log into your account online, once logged in, click on ''view faxes'' and on the left hand side you will be able to see a folder called Invoices. Click on this folder and you will see the list of invoices available from the moment when you sign up for the service. If you wish to have invoices sent to your email please click on update account, click the billing tab and select the option to have these sent to your email, to disable going them going to your email, simply select view billing statements online.

 How can I hide my number when sending fax?

By default your own eFax® number is displayed here. To edit what your recipients see when you send them a fax login into your account online, once logged in click on 'Update Account' and under Preferences, then Send, you will see Fax CSID. Whatever you enter here is what will be displayed when they receive the fax, if you wish to not have your number displayed you could put your name or company in here.

 How can I upgrade my plan?

To view your current plan and upgrade to a higher package, login into your account online, click on 'Update Account' and 'Billing'. If require further information please contact our customer support team on +44-203-147-4872.

eFax® Billing

 What is the cost for sending a fax?

Depending on the destination and number type you are faxing to the cost per page may differ, the rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) may apply to all charges depending on your country of residence. The cost can be checked here: https://www.efax.co.uk/signup/pricing

 What is the cost for receiving a fax?

The initial faxes that you receive to your eFax® number each month are completely free based on your plan. See how many free inbound pages are included in your eFax® package: by visiting https://www.efax.co.uk/signup/pricing

 How can I set up a direct debit with eFax®?

In order to setup a direct debit please call our customer support directly on 0203 070 3344. Make sure to keep your direct debit details on hand when calling.

 What other packages do eFax have and how much to they cost?

The eFax service can be subscribed to on either a monthly or annual subscription. You can see the cost of all our packages and pricing here: https://www.efax.co.uk/signup/pricing

 How can I register my VAT number on my eFax account?

Simply provide us your VAT number by either phone or email. Once we have validated your VAT number we will then be able to exempt you from VAT charges. Please contact our customer support team who will then verify and update your VAT number for your account.

 Where I can access my invoices?

To view your invoices, login into your eFax account online. Click on 'View Faxes' and click on the 'Invoices' folder on the left hand side. If there are no invoices available here please check your Billing Statements in the 'Update Account' section, 'Billing.

 Can I receive invoices to more than one email account?

If you have setup your account to receive billing statements by email the invoices will go to the registered contact email address on file. By default it can only go to one email, but if your email client allows rules to be set up you can have this auto forward to others, or set up a distribution group email and registered this.

 How can I change the email address where my invoices are sent?

Your billing email address is the same as your contact email address. To edit this login into your eFax account online, click on 'Update Account' then 'Profile' and 'edit' Contact Email address to whichever email you wish.

 How can I change my billing date?

The billing cycle on your eFax account depends on the day you start the service and 30 days from the date of signup will be your billing date. If urgent and critical to be billed on a different date we need to recreate your account on the specific date you were looking to be charged on. NOTE: Doing so will close the existing account and a new account will need to be created meaning loss of any faxes and prior invoices. Please contact our support team on 0203 070 3344 and they will look to answer any questions you might have.

 How can I change the currency of my account?

Please contact our customer support team on 0203 070 3344 in order to switch the currency in which we are invoicing you.

 Can I make a payment in advance?

Yes, absolutely this is possible to make a payment in advance. Please contact our customer support team on 0203 070 3344 or if you know our bank details you can sent a payment in advance, please be sure to reference your customer id or fax number on the payment.

 How do I know if I have a credit on my account? Is this listed on my invoices?

From time to time your account might be in credit, this might be due to an overpayment you’ve made or an adjustment we’ve done for a special offer or discount on your account. If so, this amount will show on your invoice in the billing summary section under “payments” and on the right hand side you will see the amount total with a minus sign beside it, which indicates it is a credit. For example: GBP £ - 11.00.

 How can I download my invoices from the online account?

To download your invoices login into your eFax account online and click on View Faxes which will bring you to the eFax Message Centre. From here you can double click on the Statements folder to view, forward, print or download your invoices available in PDF format.

 How can I change the payment method?

You can pay by Credit Card, Direct Debit or Invoice (BACS), we suggest card payment or direct debit for your convenience to save costs on bank transfer fees. To change the payment method please contact our customer support team on 0203 070 3344.

 Where can I find your bank details?

If you chose to make the payment through BACS, our bank details will be listed on the invoice, if not and you are just looking to make a once off payment please give our support team on 0203 070 3344 who will be able to provide these for you.

See for yourself how easy it is to
Sign, send and store documents.

Try It Free Today

30-Day FREE Trial