Billing Support

Get answers to all your eFax® billing questions. Find out the costs of different plans, and how to add alternate credit cards and update billing information.

Prefer to speak to a live representative? Call our helpful customer service team, available 24/7, at 0207 1646 625 .

Pricing Plans
eFax offers multiple pricing plans to give you options for sending and receiving faxes online. Find out more about eFax Plus and eFax Pro accounts.

Upgrade Your Plan
You can easily upgrade your current plan to get additional fax pages per month.

  1. Log in to eFax MyAccount.
  2. Click Update Account.
  3. Click the Preferences tab.
  4. Beside the Current Plan section, click Upgrade Plan.
  5. Select an upgrade option, and click Yes. Switch me to the above plan now!

Adding Alternate Credit Cards
eFax allows you to add additional credit cards to ensure continued service in case your primary card expires, or is lost or stolen.

  1. Log in to eFax MyAccount.
  2. Click Update Account.
  3. Click the Billing tab.
  4. In the Alternate Credit Card section, click Add.
  5. Enter your billing information and click Update.

Changing Your Billing Information
With eFax, you can easily add, edit, change, or remove your payment method at anytime.

To update your billing information:

  1. Log in to eFax MyAccount.
  2. Click Update Account.
  3. Click the Billing tab.
  4. In the Default Credit Card section, click Edit.
  5. Edit your billing information and click Update.

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