You can update and change the settings of your eFax® account anytime from your MyAccount online portal. For example, you can specify the type of detail that displays when you log in to eFax, your account details such as password (PIN), your contact email and phone number, and billing information.
Changing Your eFax Account’s Login Display Page
When you log in to eFax My Account, the home page displays by default. You can choose to have the Message Center display instead at login.
Updating Your eFax Customer Profile
Your eFax Customer Profile contains your name, company, email address and telephone number(s). Please keep your contact details current to ensure you receive service updates from eFax.
To update your Customer Profile:
Note: Your profile must contain at least one telephone number.
Changing Your Pin
Your eFax Password (PIN) is a 4-digit number you’ll use to log in to your account. When you sign up, eFax automatically creates a PIN for you, but for security purposes you should change it on your first login.
Note: Your eFax Password will be shared by all fax numbers you add to your account.
To change your eFax PIN:
Difficulty with Your Account
If you’re having trouble receiving or sending faxes, receiving faxes from “unknown sender,” or receiving junk (spam) faxes, visit our Troubleshooting Center for help.
Can’t Log in to Your Account
If you can’t log in to eFax because you’ve forgotten your eFax number, click here.
If you can’t log in because you’ve forgotten your eFax PIN, click here.
Your information will be sent to the contact email address associated with your eFax account.
Updating Your Email Addresses for Sending Faxes
You can send faxes from up to five different email addresses for each eFax number you have at no additional charge. Changing, adding or removing the email addresses from which you can send faxes is simple.
Updating Your Email Addresses for Receiving Faxes
You can receive faxes from up to five different email addresses for each eFax number you have, at no additional charge. Changing, adding or removing the email addresses at which you can receive faxes is easy.
Updating and Customizing Your Account Preferences
You can customize the settings on your eFax account to best meet your faxing needs, such as time zone and date format for your faxes.
To update your Account Preferences:
Learn more about the settings and preferences you can update.
Updating Your Contact Email Address
You can easily update the primary email address at which eFax can contact you.
To update your eFax primary contact email address: