Case Study

Building Better with eFax; McCabe Construction Cuts Communications Costs


United Kingdom


Construction Group

McCabe Group streamlines communication, minimises downtime and maximises profitability


McCabe Group works in partnership with hundreds of developers and contractors to carry out ground works and civil engineering projects ranging in value from £80,000 to £4 million. The group’s site workers and project managers rely on receiving documents such as contracts, blueprints, drawings and plans to get the job done. Communication between sites and partners is essential and McCabe’s preferred communication tool – the fax machine, was holding up work and costing the company approximately £800 per week per person.

Project reports, contracts, briefs and sketches are consistently on demand by McCabe managers. However, they had to find an outlet near the site from which to send and receive information via fax, or head all the way back to the office. There had to be a way to send and receive information more efficiently. McCabe Group IT Manager, Nigel Kilford was tasked with finding a way to address the main issues:

  1. Identify a cost effective method to send information remotely
  2. Eliminate the risk of losing transmitted pages
  3. Guarantee that received information was protected and stored efficiently

“We needed to find a cost effective way to send and receive architectural drawings, blueprints, contracts, plans and sketches remotely. Most of the time there is no electricity on site, let alone a telephone line,” said Kilford. Mobile fax machines were considered. However, after researching the costs involved and the inconvenience of portable connections, toner, reams of paper and the machine itself, this solution was not an option and still required an electricity supply.

Kilford then researched PDA options. Even though some devices can now receive attachments, the screens are not big enough to allow managers to view the information they need.

Finally, Kilford turned to eFax, which enables faxes to be received as PDF or TIFF files in an individual’s email inbox. Each user has access to inbound/outbound information on the move, eliminating the need for fax hardware, supplies and maintenance. You can also store files electronically. Never again would information be destroyed, mislaid or held up.

Kilford was so impressed by eFax's ease of use, he signed up six extra lines during the free trial from the website. He then equipped each project manager with their own eFax number and a wireless enabled laptop to access the emailed faxes whenever and wherever they choose.

“The fax is essential to our business,” said Kilford. “We were reliant on paperbased systems which were messy, time consuming and easy to lose. eFax has drastically decreased our downtime by 40 hours per week per person, that’s around £800. We’re so impressed that we’re even planning to replace the ten fax machines in our offices with eFax.”

eFax has proved a hit with project managers and ground workers alike. Even those who are technophobes found eFax easy to use. All they have to do is open their email where the information is waiting for them.

Thanks to eFax time management has drastically improved, managers spend more time on site, jobs are being completed faster and communication between offices, sites, clients and suppliers has never been more efficient. eFax has improved McCabe Group’s project efficiency ten fold.