eFax  FAQs

Most Frequently Asked Questions

eFax® is the world leader in internet faxing, offering a fast, reliable fax service to countries all over the world. With eFax® you can send and receive faxes from your email, smartphone or via our FREE eFax® app for iOS or Android.

Millions of businesses around the world are eliminating the high cost of their fax machines by upgrading to online faxing with eFax® - no need for an extra fax line and fax machine, no more toner, expensive phone bills or machine repairs. And with eFax® cloud storage, you will never lose a fax again.

As an eFax® customer, you can also avail of our full suite of eFax® Document Management features:

  • Electronic Signature
  • Online Cloud Storage
  • Large File Sharing
  • Searchable Faxing

eFax® Electronic Signature will change the way you sign documents. You will never have to print out a document just to sign it again. Create an electronic version of your own signature and save it in your eFax® account. Your signature will be available for use wherever, whenever and it is securely stored in your account. Simply receive it, sign it and resend it.

A unique feature to eFax® is Large File Sharing which allows you to send large files of up to 1GB, without resulting in bounced or blocked email. Large File Sharing is a great way to share large files such as high resolution images, large presentations, even videos.

eFax® is the most efficient way to receive and send faxes. As someone who travels 75% of the work week, I can still get all my faxes as they come in, and send out things whenever necessary from wherever I am. I can add my signature, store faxes, and view them on line.

It is a GREAT service.

Mark Smith, Coromega

Get an eFax® account today

Anyone can send a fax to your eFax® number, from a fax machine or from another eFax® number. An eFax® number works just like a normal fax number. Your callers will never know the difference.

The only difference is that with eFax® you are saving up to £500 a year in comparison to the cost of running a traditional fax machine and you benefit from receiving your faxes to your email inbox.

Get an eFax® account and start saving today

With the eFax® free trial, you are given the chance to experience all of the benefits of a full eFax® customer, risk free. Start sending and receiving faxes immediately from your email, smartphone or via our FREE eFax® app for iOS or Android. You can also avail of our full suite of eFax® Document Management features:

  • Electronic Signature
  • Online Cloud Storage
  • Large File Sharing
  • Searchable Faxing

To make your eFax® free trial even easier, why not download our FREE eFax® app for iOS or Android. If you are unsatisfied for any reason, cancel the account before the trial is over and you won’t be charged.

Start your eFax® free trial today

NOTE: The free trial includes FREE sending and receiving of faxes within the limits stated in your offer.

Your eFax® number will be solely assigned for your use and will function like any normal fax number – those faxing you won’t know the difference. Once you have successfully signed up, you can start using and advertising this number.

Get your own personal eFax® fax number now

Did you know that you can also move your current fax number to eFax®. And for a limited time, we will give you £20 cash back.

Get more information on moving your number to eFax®.

Alternatively you can call our sales team on +44 20 3147 4872.

If you want to sign up for more than one eFax® number, call our sales team on +44 20 3147 4872

If you are interested in more than 10 numbers, why not enquire about our eFax® Corporate solution. Visit our eFax® Corporate section for more details or alternatively call our eFax® Corporate sales team today on +44 20 3147 4872.

Did you know that you can also move your current fax number to eFax®? And for a limited time, we will give you £20 cash back.

Get more information on moving your number to eFax®.

Alternatively you can call our sales team on +44 20 3147 4872

Local Number: A local number is a number that from the digits you can denote the location, i.e.+44 (0)161 xxx xxxx : +44 is the international code for United Kingdom, the 161 represents the 0161 area code for Manchester, England.

National Number: A national number is a telephone number associated with a country, but not to any single geographic location within that country. When someone dials a national number, the call is automatically transferred to the subscriber's telephone set, wherever that set is located. The destination telephone set can be hard-wired (landline) or wireless (mobile phone). e.g. 03, 084, 087 numbers in the UK.

Freephone Number: A Freephone number is a number that begins with the following three-digit code, 080. Freephone numbers allow callers to reach businesses and/or individuals without being charged for the call. The charge for using a Freephone number is paid by the called party (the Freephone subscriber) instead of the person calling. Freephone numbers can be dialled directly to your business or personal telephone line.

Choose your eFax® local, national or Freephone number today

Once you have signed up for your eFax® account, you will be able to start sending and receiving faxes immediately.

eFax is the most efficient way to receive and send faxes. As someone who travels 75% of the work week, I can still get all my faxes as they come in, and send out things whenever necessary from wherever I am. I can add my signature, store faxes, and view them on line.

It is a GREAT service.

Mark Smith, Coromega

eFax is easy to setup & use. I was able to sign up and start sending and receiving faxes within a few minutes! Plus, it costs less than half of my previous fax number through the local phone company.

Anya Curry, Ambidextrous Services

Get an eFax® account now

Once you have signed up for an eFax® account, you can download our FREE eFax® app for iOS or Android. Our eFax® app will help you to send faxes on the go. You can also avail of our suite of eFax® features from within the app.

With eFax® you can also send and receive faxes via email – just register the email on your smartphone or tablet to your eFax® account. It is that easy!

Sign up for your eFax® account today

With eFax® you can register up to five email addresses on your eFax® account. Receive your faxes wherever, whenever!

Sign up for your eFax® account today

General Questions

Choose your eFax® number.

Alternatively you can call our sales team on +44 20 3147 4872

If you want more than one eFax® number, or to move your existing fax number to eFax®, call our sales team on +44 20 3147 4872

If you are interested in more than 10 numbers, why not enquire about our eFax® Corporate solution. Visit eFax® Corporate or alternatively call our eFax® Corporate sales team today on +44 20 3147 4872

Yes, you can have an eFax® account and still use your existing number. All you have to do is port your number to eFax®. And for a limited time, we will give you £20 cash back.

Moving your fax number to eFax® is easy.

  • We complete all the necessary paperwork required by your current telecoms provider.
  • You’ll review and electronically sign these forms.
  • We submit the forms to your telecom provider on your behalf, who will approve the request to move your number to eFax®.
  • We open your eFax® account and set it up so you can immediately start using eFax®.

Get more information on moving your number to eFax®.

Alternatively you can call our sales team on+44 20 3147 4872

With eFax® Plus, you are able to:

  • Choose a local, national or Freephone number.
  • Send and receive faxes.
  • Archive your documents in the cloud for the life of your eFax® account.
  • Sign your faxes on the go with eFax® Electronic Signature

Sign up for an eFax® Plus account now.

With eFax® Pro, you receive:

  • A local, national or Freephone eFax® number.
  • A credit to send and receive faxes.
  • Online cloud storage for the life of your eFax® account.
  • Sign your faxes on the go with eFax® Electronic Signature
  • Voicemail to Email service

Sign up for an eFax® Pro account now.

Our FREE eFax® app is available for both iOS and Android. Search for ‘eFax’ in the Apple App Store or Google Play Store today.

Download the FREE eFax® app for iOS.

Download the FREE eFax® app for Android.

Anyone can send to your eFax® number, from a fax machine or from another eFax® number. An eFax® number works just like a normal fax number and your senders do not have to be eFax® customers.

The only difference is that with eFax® you are saving up to £500 a year in comparison to the cost of running a traditional fax machine and you benefit from receiving your faxes to your email inbox.

Get an eFax® account and start saving today

Online faxing is much more private than an office or public fax machine shared by multiple people. With eFax®, you can view your faxes privately on your smartphone, tablet or computer.

eFax® Enhanced Security

You can also avail of eFax® Enhanced Security. When you receive a fax, eFax® will send you a notification email that contains a unique URL. Click on this URL and you will be taken to the eFax® My Account login over a Secure Sockets Layer (SSL) connection. Log in to eFax® My Account and your fax is ready to be viewed. It's simple, secure, and convenient.

NOTE: The eFax® Enhanced Security encryption technology provides maximum security for your faxes; however, you will not be able to receive faxes directly by email. Instead, you'll receive a notification of new faxes by email, but to view the fax you'll need to log in to your eFax® My Account.

Start faxing privately with eFax®

A recent comparison of a traditional fax machine compared to eFax® found that you can save over £500 by switching to eFax®. Online faxing is the most cost effective way to fax. Why pay hundreds of pounds to maintain the supplies of a fax machine when you can fax online with eFax®?

See how much you can save with eFax®

Sending & Receiving Faxes

Sending a fax with eFax® is easy! Choose from any of the following options convenient for you.

Online

Send a fax online in a few seconds. Simply login to your eFax® online account and follow the steps below:

  • Click ‘Send Faxes’
  • Enter the name and fax number
  • Attach the file(s) you would like to fax
  • Press ‘Send Fax’

eFax® App

Download our FREE eFax® app for iOS or Android and send your faxes wherever, whenever. Follow the steps below to start sending in seconds:

  • Open the eFax® app
  • Press ‘Send A Fax’
  • Enter the name and fax number
  • Attach the file(s) you would like to send
  • Press ‘Send’

Email

Sending a fax via email is so simple, just follow the steps below:

  • Open a new email.
  • In the ‘To:’ field, enter the recipients fax number followed by @efaxsend.com.
    For example to send to the UK number +44 (0)20 3147 4872, you would enter 442075551234@efaxsend.com
  • Attach the file(s) you would like to send.
  • If you would like to include a cover page, please enter the text in the body of the email.
  • Click ‘Send’.

Sign up for an eFax® account today

When you receive a fax to your eFax® number, you will receive an email notification to your email inbox.

  • Faxes will come from the email address – message@inbound.efax.com
  • The subject line of your email will be “eFax® Message From (Fax Number)”

You can also receive your faxes straight to your smartphone or tablet with our FREE eFax® app for iOS or Android.

All of your faxes, sent and received, are available in your eFax® online account. Never lose an important fax again!

Sign up for an eFax® account today

To access your faxes simply login to your eFax® online account to see a copy of all of your sent and received faxes. All of your faxes will be archived here for the lifetime of your eFax® account.

Login to your eFax® online account

Did you know we also have a FREE eFax® app for iOSand Android?

With the eFax® you can receive your faxes straight to your smartphone or tablet.

Each time you send a fax, you will be sent a send confirmation receipt to your email address confirming the transmission.

You can also check the status of each fax in your eFax® online account or on our FREE eFax® app.

Login to your eFax® online account

Please see below for a list of countries you can send faxes to from your eFax® account.

Country Country Code
Afghanistan 93
Albania 355
Algeria 213
American Samoa 684
Andorra 376
Angola 244
Anguilla 1-264
Antarctica 672
Antigua 1-268
Argentina 54
Armenia 374
Aruba 297
Ascension 247
Australia 61
Australian External Territories 672
Austria 43
Azerbaijan 994
Bahamas 1-242
Bahrain 973
Bangladesh 880
Barbados 1-246
Barbuda 1-268
Belarus 375
Belgium 32
Belize 501
Benin 229
Bermuda 1-441
Bhutan 975
Bolivia 591
Bosnia & Herzegovina 387
Botswana 267
Brazil 55
British Virgin Islands 1-284
Brunei Darussalam 673
Bulgaria 359
Burkina Faso 226
Burundi 257
Cambodia 855
Cameroon 237
Canada 1
Cape Verde Islands 238
Cayman Islands 1-345
Central African Republic 236
Chad 235
Chatham Island (New Zealand) 64
Chile 56
China (PRC) 86
Christmas Island 53 (08 from Australia)
Cocos-Keeling Islands 61
Colombia 57
Comoros 269
Congo 242
Congo, Dem. Rep. of (former Zaire) 243
Cook Islands 682
Costa Rica 506
Côte d'Ivoire (Ivory Coast) 225
Croatia 385
Cuba 53
Cuba (Guantanamo Bay) 5399
Curaçao 599
Cyprus 357
Czech Republic 420
Denmark 45
Diego Garcia 246
Djibouti 253
Dominica 1-767
Dominican Republic 1-809
East Timor 670
Easter Island 56
Ecuador 593
Egypt 20
El Salvador 503
Equatorial Guinea 240
Eritrea 291
Estonia 372
Ethiopia 251
Falkland Islands (Malvinas) 500
Faroe Islands 298
Fiji Islands 679
Finland 358
France 33
French Antilles 596
French Guiana 594
French Polynesia 689
Gabonese Republic 241
Gambia 220
Georgia 995
Germany 49
Ghana 233
Gibraltar 350
Greece 30
Greenland 299
Grenada 1-473
Guadeloupe 590
Guam 1-671
Guantanamo Bay 5399
Guatemala 502
Guinea-Bissau 245
Guinea 224
Guyana 592
Haiti 509
Honduras 504
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Iran 98
Iraq 964
Ireland 353
Israel 972
Italy 39
Jamaica 1-876
Japan 81
Jordan 962
Kazakhstan 7
Kenya 254
Kiribati 686
Korea (North) 850
Korea (South) 82
Kuwait 965
Kyrgyz Republic 996
Laos 856
Latvia 371
Lebanon 961
Lesotho 266
Liberia 231
Libya 218
Liechtenstein 423
Lithuania 370
Luxembourg 352
Macao 853
Macedonia (Former Yugoslav Rep of.) 389
Madagascar 261
Malawi 265
Malaysia 60
Maldives 960
Mali Republic 223
Malta 356
Marshall Islands 692
Martinique 596
Mauritania 222
Mauritius 230
Mayotte Island 269
Mexico 52
Micronesia, (Federal States of) 691
Midway Island 1-808
Moldova 373
Monaco 377
Mongolia 976
Montserrat 1-664
Morocco 212
Mozambique 258
Myanmar 95
Namibia 264
Nauru 674
Nepal 977
Netherlands 31
Netherlands Antilles 599
Nevis 1-869
New Caledonia 687
New Zealand 64
Nicaragua 505
Niger 227
Nigeria 234
Niue 683
Norfolk Island 672
Northern Marianas Islands (Saipan, Rota, & Tinian) 1-670
Norway 47
Oman 968
Pakistan 92
Palau 680
Palestinian Settlements 970
Panama 507
Papua New Guinea 675
Paraguay 595
Peru 51
Philippines 63
Poland 48
Portugal 351
Puerto Rico 1-787 or 1-939
Qatar 974
Réunion Island 262
Romania 40
Russia 7
Rwandese Republic 250
St. Helena 290
St. Kitts/Nevis 1-869
St. Lucia 1-758
St. Pierre & Miquelon 508
St. Vincent & Grenadines 1-784
San Marino 378
São Tomé and Principe 239
Saudi Arabia 966
Senegal 221
Serbia and Montenegro 381
Seychelles Republic 248
Sierra Leone 232
Singapore 65
Slovak Republic 421
Slovenia 386
Solomon Islands 677
Somali Democratic Republic 252
South Africa 27
Spain 34
Sri Lanka 94
Sudan 249
Suriname 597
Swaziland 268
Sweden 46
Switzerland 41
Syria 963
Taiwan 886
Tajikistan 992
Tanzania 255
Thailand 66
Togolese Republic 228
Tokelau 690
Tonga Islands 676
Trinidad & Tobago 1-868
Tunisia 216
Turkey 90
Turkmenistan 993
Turks and Caicos Islands 1-649
Tuvalu 688
Uganda 256
Ukraine 380
United Arab Emirates 971
United Kingdom 44
United States of America 1
US Virgin Islands 1-340
Uruguay 598
Uzbekistan 998
Vanuatu 678
Vatican City 39 and 379
Venezuela 58
Vietnam 84
Wake Island 808
Wallis and Futuna Islands 681
Western Samoa 685
Yemen 967
Zambia 260
Zanzibar 255
Zimbabwe 263

Your eFax® number works just like a normal fax number. Anyone can send to your eFax® number, locally or internationally. Like all numbers, they would have to enter your eFax® number in international format.

For example:

If you have a UK eFax® number +44 (0)20 3147 4872, the sender would enter 442031474872

If you have an Irish eFax® number +353 (0)1 656 4909, the sender would enter 35316564909

If you have a US eFax® number +1 323 817 3207, the sender would enter 13238173207

Get your own localised eFax® fax number now

An eFax® number works just like a normal fax number. Anyone can send to your eFax® number, from a fax machine or from another eFax® number. Your senders do not have to be eFax® subscribers.

The only difference is that with eFax® you are saving up to £500 a year in comparison to the cost of running a traditional fax machine and you benefit from receiving your faxes to your email inbox.

Get an eFax® account and start saving today

Once you have created your electronic signature, signing faxes with eFax® is easy. You will never have to print out a document just to sign it again. Simply receive it, sign it and resend it.

You can sign faxes from your eFax® online account or from our FREE eFax® app for iOS or Android.

Sign up for an eFax® account today

To update the email address(es) on your eFax® account, login to your eFax® online account and go to the Preferences tab.

Login to your eFax® online account

Remember you can have up to five sending and five receipt email addresses associated with your account.

eFax® Document Management Features

Located in your eFax® online account, the Message Centre is an online mailbox that lets you access your faxes anywhere you have a connection to the internet. In eFax® Message Centre  you can store an unlimited number of documents, sign faxes with your electronic signature, share large files up to 1GB and even use searchable faxing to find faxes easily.

Sign up for an eFax® account today

eFax® Electronic Signature will change the way you sign documents. You will never have to print out a document just to sign it again.

Create an electronic version of your own signature and save it in your eFax® account. Your signature will be available for use wherever, whenever. Simply receive it, sign it and resend it.

You can sign faxes from your eFax® online account or from our FREE eFax® app for iOS or Android.

Sign up for eFax® and start digitally signing today

A unique feature to eFax® is Large File Sharing which allows you to send large files of up to 1GB, without resulting in bounced or blocked email. Large File Sharing is a great way to share large files such as high resolution images, large presentations, even videos.

Sign up for eFax® and start sharing large files today

With eFax® Cloud Storage you will never lose an important fax again.

Each fax you send and receive is stored in the cloud for the life of your eFax® account. Together with searchable faxing; storing, searching and archiving faxes will never be a hassle again.

Sign up for eFax® today

Each time you receive a fax, eFax® scans your fax and identifies certain keywords. We will then index those keywords, allowing you to search for specific fax content. You don’t need to do anything to index your faxes. They are indexed automatically upon arrival and should be available for search within minutes of receipt.

The following parts of your incoming fax will be scanned and indexed:

  • Fax Headers (To, From, Date, Subject, Caller ID)
  • Fax Attachments (Cover Page and Body)

You can also apply custom keyword tags to your faxes for easy searching. All of these indexed keywords and custom tags are available in our FREE eFax® app too.

Get an eFax® account now

Our FREE eFax® app is available for both iOS and Android. Search for ‘eFax’ in the Apple App Store or Google Play Store today.

Download the FREE eFax® app for iOS.

Download the FREE eFax® app for Android.

The eFax® app for Word gives you the freedom to manage your business documents and is an essential business tool for all professionals. The eFax® app for Word allows you to easily and conveniently send fax documents without leaving Word. Simply download the FREE eFax® app and start faxing the Word document you have right in front of you.

No longer tied to their office printer or fax machine, Word users can send business critical faxes -- contracts that close deals, POs that stock the shelves or invoices that trigger payments -- while on the move. Activities that were once limited to the office and to business hours are now done around the clock and via the cloud.

Sign up for an eFax® account today

Account Settings

To login to your eFax® online account you must enter your eFax® login and PIN into the fields provided. Your eFax® login is your eFax® number in international format.

For example:

If you have the UK eFax® number of +44 (0)20 3147 4872, you would enter 442031474872

If you have the Irish eFax® number of +353 (0)1 656 4909, you would enter 35316564909

If you have the US eFax® number of +1 323 817 3207, you would enter 13238173207

Login to your eFax® online account

Did you know that we also have a FREE eFax® app for iOS and Android?

Access your eFax® account wherever, whenever.

Download the FREE eFax® app for iOS.

Download the FREE eFax® app for Android.

To retrieve your eFax® login and/or PIN go to the login page and click on the Forgot Login or Forgot PIN tabs. Your login information will be sent to your email address.

Retrieve your eFax® login and/or PIN

To update the email address(es) on your eFax® account, login to your eFax® online account and go to the Preferences tab.

Login to your eFax® online account

Remember you can have up to five sending and five receipt email addresses associated with your account.

To update your billing information, login to your eFax® online account and go to the Profile tab.

Login to your eFax® online account

To update your billing information, login to your eFax® online account and go to the Billing tab.

Login to your eFax® online account

Did you know that we offer credit card, direct debit and bank transfer as valid payment methods for eFax®? To change your payment method, please call our customer support team on 020 3147 4872.

For as little as £7.50 per month, you can have your own personal eFax® number with a full suite of document management features.

eFax is easy to setup & use. I was able to sign up and start sending and receiving faxes within a few minutes! Plus, it costs less than half of my previous fax number through the local phone company.

Anya Curry, Ambidextrous Services

eFax has allowed me as a small business owner to control costs as well as stand next to major corporations.

Arthur Candler, AC Inc Fundings

View eFax® pricing details including the features that are included in your package

Did you know that you can save even more by selecting an annual eFax® package?

For more information, call our sales team on +44 20 3147 4872

The initial faxes that you receive to your eFax® number each month are completely free.

See how many free inbound pages are included in your eFax® package

The cost to send an individual fax is calculated based on the recipient’s location and the length of the document sent.

Click here for a complete list of all of the eFax® send rates

Should you wish to cancel your eFax® account, please call our customer support team on 020 3147 4872.

NOTE: Your account will remain active until your cancellation request is confirmed.